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Support & Help

Quick answers first. Real humans by email when you need one.

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Getting started

1) Install and log in · 2) add a server with its SSH details · 3) watch the dashboard. Press F1 in the app for the full 17-chapter guide.

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Licensing help

Trial expired? Open the activation page, copy your Machine ID and email it to us — the app pre-fills everything. Keys arrive within one business day.

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SmartScreen warning

Windows may show “Windows protected your PC” for a new developer’s unsigned installer. Click More info → Run anyway. This stops appearing as the app builds reputation — installs from the Microsoft Store skip this step entirely.

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Port 5000 busy?

The desktop app uses localhost:5000 internally. If another app holds it, close that app and relaunch NetVium Arc.

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Changed your clock?

The 3-day trial has anti-tamper protection: significant clock changes end it early by design. Delete the app’s data folder to reset a test install.

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Feature requests

Roadmap items start as user requests. Tell us what would make your day easier — we read everything.

Still stuck?

Email us with your Machine ID, Windows version and what you expected vs. what happened.

Contact support

One job, done properly. Focused tools for people who run servers.

netvium.info@gmail.com
© 2026 NetVium · Ankit Rai — All rights reserved. Made in India · Independent software lab · netvium.co.in
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